1 reviews | Active since Aug 2016

26 Oct 2016, 02:02

Airtime *******

<p> Good day. It’s unfortunate that I had to resort to this website again. I lost my phone in June and Cell C could not give a replacement until I posted on this website. They eventually gave the phone towards the end of September. I tried to do a SIM, that took a week to be completed. When that was completed I only received airtime for one month. When I call the call centre to enquire about the rest of my airtime I was told that it was being loaded on the cellphone number. Why do you load airtime on a number that has been blocked because the phone got lost??? I mean I didn’t have a phone for over three months and the delay was on Cell C side, not mine. My account was debited every month. So I want my airtime for the three months July August and September.</p>

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Replies (1)
Cell C
Cell C's reply26 Oct 2016, 07:41
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN