Airtime recharge

Hi,<br> <br> I purchased airtime to the value of R35.00 from fnb internet banking. I kept checking my balance and the R35 was not reflecting. I called Cell C the next day and was told there is an issue with internet banking recharges and that it will be resolved in the next 24 hours. I called again the next day and was told the internet banking issue has been resolved and that my airtime will reflect in the next 24 hours. 24 hours later no airtime and i get an SMS stating that i must send through my bank statement for proof. why am i being toyed around like this. Cell C received the money for the airtime on the 17th and its now the 20th and i am sitting with no airtime. I am really disappointed with cell c and even thinking of cancelling my contract.<br> <br>