Airtime Purchased, not received. Twice

I recharged my phone twice via internet banking and no airtime was received. I called Cell C only to be advised that they are experiencing problems with internet banking transactions and I should wait for 24 hours.<br> 11 days have lapsed and I still do not have my airtime or my money. I have sent my bank statement as requested and my case was closed without resolution. I spoke to a team leader, Kaylen Moodley, and I was promised to get a call with a solution by 12pm and still nothing!<br> I have run out of ideas of how to get my airtime or my money back!<br>