KK
Kingsley K
1 reviews | Active since Apr 2015
03 Aug 2015, 16:52
Airtime purchased and not received
Last night I purchased R150 airtime and R155 via FNB online banking. I received confirmations that these amounts have come off my account but they are not reflecting on my airtime/date balance. I've double checked that the purchases went off and that they were for the right cellphone number and network. <br> <br> Purchase references<br> - Data - *** - Vat Reference - Cell C *** <br> - Airtime - *** - Vat Reference - Cell C *** <br> <br> I'm not sure how much of this is an issue with FNB vs. Cell C - but I really would like a solution to this as soon as possible - please get back to me with a way forward.
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Replies (1)Cell C's replyOfficial
04 Aug 2015, 07:15Hello MzansiMaasai,
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's reply04 Aug 2015, 07:15
Official
Hello MzansiMaasai,
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
