MH
Mihan H

1 reviews | Active since Jun 2015

26 Jun 2015, 12:42

Airtime not reflecting

I purchased prepaid airtime on the 29th of May 2015, which still does not reflect on my phone. I made countless calls to Cell C without any success. I have been given 5 different reference numbers and each time I am promised that I will receive a phone call within a couple of hours to confirm that my complaint has been dealt with. To date no-one has phoned me back. I have e-mailed and faxed through proof of purchase as requested by Cell C on numerous occasions and each time I am requested to do it again.<br> <br> This has been going on for almost a month now. I am not an unreasonable person but this level of service is unacceptable to even the most patient customer. Cell C always requests that you grade their level of service at the end of a phone call. Judged on my experience I cannot with a good conscience recommend Cell C to anyone.<br> <br>

0
Replies (1)
Cell C
Cell C's reply26 Jun 2015, 12:49
Official
Hello Mihan H,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,