NS
Nishaan S
1 reviews | Active since Jun 2020
15 Jan 2023, 13:26
Airtime not received
On 6th of January 2023, I loaded R30 cell c airtime from my capitec linked bank account and till now I have not been credited with the airtime. I called customer service twice and twice I have been told there has been a technical error and that I was not the only customer to experience this and is being investigated. It's been over a week and no feedback or any sort apology from Cell C. I have a bank statement to prove that I purchased the airtime. Seems like Cell C always finds innovative ways to rob me, time to look at other service providers. Kindly refund my R30.
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Nishaan S's updateReviewer Update
15 Jan 2023, 15:42Where do you want me to get a reference number from, none was provided when I called customer service, surely you can check with my cellphone number the last 2 times i called customer service - ***
NS
Nishaan S's update15 Jan 2023, 15:42
Reviewer Update
Where do you want me to get a reference number from, none was provided when I called customer service, surely you can check with my cellphone number the last 2 times i called customer service - ***
NS
Nishaan S's updateReviewer Update
15 Jan 2023, 22:52Your customer service never say it was a problem with my bank, they said it was a issue that many customers are facing with cell c and they were trying to fix it.... now you are causing me unnecessary stress ....i will go to my bank .....i will take this matter further
NS
Nishaan S's update15 Jan 2023, 22:52
Reviewer Update
Your customer service never say it was a problem with my bank, they said it was a issue that many customers are facing with cell c and they were trying to fix it.... now you are causing me unnecessary stress ....i will go to my bank .....i will take this matter further