AIRTIME NOT LOADED

I loaded R200 airtime, and R155 data on the 16th April 2015 - The data came through Friday, 17th, but not my airtime. When I phoned, I was told that they are having technical issues and the airtime should take 24 hours to come trough. It has now been 6 days later and my airtime still has not appeared. I top up my airtime via EFT, like I have done in the past with no problems, and reflecting immediately. I have phoned 3 times with the same excuse that they are having technical errors, and they are busy working on it. When I phoned again yesterday 21st April, I was told that they cannot see the transaction and I must provide proof it went of my account (which I now have) but I must fax it (I don't have a fax number).<br> As far as I'm concerned CELL C HAS BECOME *****S AND ARE *****ING MONEY NOW. I have proof that the money came off my account, why dont YOU HAVE PROOF?? <br> Please provide me with contact details of someone who actually knows who communicate to their customers so that I can send the proof to you and get my airtime so that I can put this behind me and migrate to another service provider ASAP!! - An e-mail address will be good, because I don't have a fax number.