AIRTIME MONEY DISAPPEARED

This is a warning to every Cell C client....BE VERY VERY WEARY TO TOPUP YOUR AIRTIME EVEN THROUGH YOUR BANK APP. I BOUGHT R80 AIRTIME VIA MY BANK APP AND IT SHOWS THE TRANSACTION WAS SUCCESSFUL WITH A PROOF OF PAYMENT. CELL C DENIES IT EVER RECEIVED THE MONEY AND REFUSES TO LOAD THAT MONEY ON MY NUMBER. I SENT A COPY OF MY STATEMENT AND THE PROOF OF PAYMENT, BUT THEY STILL DENY IT!!!! THEY ALSO OPENED A *****ULANT ACCOUNT 2 YEARS AGO ON MY NAME AND HAD THE AUDACITY TO HAND ME OVER TO THE CREDIT BUREAU FOR NON PAYMENT. EVENTUALLY THE ACKNOWLEDGED THE ***** AND THE ACC. WAS CLOSED, BUT THEY NEVER INFORMED THE CREDIT BUREAU, 'CAUSE IT STILL SHOWS ON THERE. I ALSO PAY MY PREMIUM FOR MY CONTRACT EVERY MONTH MYSELF, BECAUSE OF THAT *****ULANT ACC. THAT THEY TRUE TO DEDUCT EVERY MONTH. THE END OF JULY I RECEIVED ANN INVOICE STATING THAT I DID NOT PAY MY JUNE PREMIUM, ALTHOUGH THEY RECEIVE A PROOF OF PAYMENT EVERY MONTH THE SAME DAY I MAKE THE PAYMENT THROUGH MY BANK. UPON PHONING THEM REGARDING THIS *****ULANT INVOICE, THEY EVEN HAD THE AUDACITY TO SAY I DIDN'T PAY FEB. OR MARCH PREMIUMS.....AS SOON AS THEY REALISED THAT THIS WAS NOT TRUE, BECAUSE THE BANK SENDS THEM THE PROOFS OF PAYMENT EVERY MONTH, THE SO-CALLED 'MISTAKE' WAS CORRECTED WITHIN 3 MINUTES FLAT!!!!!! PEOPLE THIS COMPANY IS IN DEEP TROUBLE AND NOW IT SEEMS THEY ARE PLAYING GAMES WITH OUR MONEY ALSO....BE VERY VERY EXTRA CAREFUL WHEN DEALING WITH THEM!!!!!!!