MV
Mduduzi V
1 reviews | Active since Feb 2018
04 Sept 2019, 15:55
Airtime dispute
Poor service I received when I was disputing my airtime that was used when I called in a agant who was assisting me told me that it was my fault.. I opted in for out of bundle limit lock but still my airtime is still consumed buy internet.. The first agent told me he will log a request for me but never did please assist I want my airtime back
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Replies (2)
Cell C's replyOfficial
05 Sept 2019, 07:18Good morning Mduduzi
Apologies for the unsatisfactory service received.
We would need to validate your data usage in order to establish what the reason for the high consumption could be. Our team will be in touch to assist.
Regards
DA
Apologies for the unsatisfactory service received.
We would need to validate your data usage in order to establish what the reason for the high consumption could be. Our team will be in touch to assist.
Regards
DA
Cell C's reply05 Sept 2019, 07:18
Official
Good morning Mduduzi
Apologies for the unsatisfactory service received.
We would need to validate your data usage in order to establish what the reason for the high consumption could be. Our team will be in touch to assist.
Regards
DA
Apologies for the unsatisfactory service received.
We would need to validate your data usage in order to establish what the reason for the high consumption could be. Our team will be in touch to assist.
Regards
DA
MV
Mduduzi V's updateReviewer Update
07 Sept 2019, 12:08Hi
I'm still unhappy a consultant call me but failed to explain what happened to my airtime, she said she will send me a usage but I been waiting to see what happened.. The worse part the query was closed without explanation. I would like to be sent a itemized billing or a usage showing the consumption.
I'm still unhappy a consultant call me but failed to explain what happened to my airtime, she said she will send me a usage but I been waiting to see what happened.. The worse part the query was closed without explanation. I would like to be sent a itemized billing or a usage showing the consumption.
MV
Mduduzi V's update07 Sept 2019, 12:08
Reviewer Update
Hi
I'm still unhappy a consultant call me but failed to explain what happened to my airtime, she said she will send me a usage but I been waiting to see what happened.. The worse part the query was closed without explanation. I would like to be sent a itemized billing or a usage showing the consumption.
I'm still unhappy a consultant call me but failed to explain what happened to my airtime, she said she will send me a usage but I been waiting to see what happened.. The worse part the query was closed without explanation. I would like to be sent a itemized billing or a usage showing the consumption.