Airtime disappearing when mobile data is turned off! Part 2

The reason for this 2nd complaint is that Palesa chose to ignore my mails. Can a manager who actually will take responsibility for sorting out this mess step in? Palesa, on our last call and her email said that I must contact the technical department. Why should I have to go through explaining everything from the start again? I rep**** asking her to forward the mail to them. Also told her that the report does not explain why my airtime is disappearing when the Mobile data is turned off. If your guys cannot resolve this, say so. I will definitely take it up higher. The public must be made aware of this and check if their airtime is being ****** from them.

Again, if the airtime was being deducted for my internet usage it wont be for 4 cents every time over so many days.