Airtime Disappeared

<p>I often transfer airtime from one Cell C number to another Cell C number via the 147 service. But now it has happened 3 times in the past few months that I transferred airtime, receive a notice that it has been send, but then it never reaches the phone I send it to. At first I thought Im making a mistake. But now on 11 Feb it definitely happened again, because I thoroughly checked for 4 days and it was not received on the other phone. I went in to Cell C Jeffreys Bay today, they looked on the system and say they can see the airtime was send, and they can also see on their system it was never received on the other phone. BUT they say they can not do anything about it, I have to call the Call Centre myself. Which I do not want to do, thats why I went to the branch... Call centres are terrible. They make you hold the line for ages. And there is no e-mail address on the Cell C website I can complain to. </p>