Airtime deducted without reason
I had R200 airtime on balance which I use to pay for some of my data bundles. I just received an sms saying my prepaid package had been "converted" to a CVM Value... (I did not request any change)....and my airtime balance is now ZERO?
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Replies (2)
Cell C's replyOfficial
04 Jun 2025, 13:44Dear Maheshni,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused.
The conversion to a CVM Value offer should not result in any unexpected airtime deductions, especially without your consent.
CVM stands for Customer Value Management. The CVM Value refers to how we assess and understand your engagement, usage patterns, and preferences so we can offer you the most relevant deals, rewards, and services tailored to your needs.
It helps us personalize your Cell C experience and ensure you get the best possible value from our network.
To investigate this matter thoroughly and assist you further, please send us a private message with your Cell C number and the date and time you received the SMS.
Our team will review your account activity and provide feedback as soon as possible.
Your satisfaction is important to us, and we appreciate your patience as we resolve this issue.
Kind regards,
Cell C | DA
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused.
The conversion to a CVM Value offer should not result in any unexpected airtime deductions, especially without your consent.
CVM stands for Customer Value Management. The CVM Value refers to how we assess and understand your engagement, usage patterns, and preferences so we can offer you the most relevant deals, rewards, and services tailored to your needs.
It helps us personalize your Cell C experience and ensure you get the best possible value from our network.
To investigate this matter thoroughly and assist you further, please send us a private message with your Cell C number and the date and time you received the SMS.
Our team will review your account activity and provide feedback as soon as possible.
Your satisfaction is important to us, and we appreciate your patience as we resolve this issue.
Kind regards,
Cell C | DA
Cell C's reply04 Jun 2025, 13:44
Official
Dear Maheshni,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused.
The conversion to a CVM Value offer should not result in any unexpected airtime deductions, especially without your consent.
CVM stands for Customer Value Management. The CVM Value refers to how we assess and understand your engagement, usage patterns, and preferences so we can offer you the most relevant deals, rewards, and services tailored to your needs.
It helps us personalize your Cell C experience and ensure you get the best possible value from our network.
To investigate this matter thoroughly and assist you further, please send us a private message with your Cell C number and the date and time you received the SMS.
Our team will review your account activity and provide feedback as soon as possible.
Your satisfaction is important to us, and we appreciate your patience as we resolve this issue.
Kind regards,
Cell C | DA
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused.
The conversion to a CVM Value offer should not result in any unexpected airtime deductions, especially without your consent.
CVM stands for Customer Value Management. The CVM Value refers to how we assess and understand your engagement, usage patterns, and preferences so we can offer you the most relevant deals, rewards, and services tailored to your needs.
It helps us personalize your Cell C experience and ensure you get the best possible value from our network.
To investigate this matter thoroughly and assist you further, please send us a private message with your Cell C number and the date and time you received the SMS.
Our team will review your account activity and provide feedback as soon as possible.
Your satisfaction is important to us, and we appreciate your patience as we resolve this issue.
Kind regards,
Cell C | DA
's updateReviewer Update
04 Jun 2025, 13:48The sms was received at 14h15 today, you will be able to see on my account that the airtime balance up until them was R204 - no calls or purchases were made since then.
Cell number ***.
The R204 airtime balance must be reinstated urgently,
Cell number ***.
The R204 airtime balance must be reinstated urgently,
's update04 Jun 2025, 13:48
Reviewer Update
The sms was received at 14h15 today, you will be able to see on my account that the airtime balance up until them was R204 - no calls or purchases were made since then.
Cell number ***.
The R204 airtime balance must be reinstated urgently,
Cell number ***.
The R204 airtime balance must be reinstated urgently,