Airtime debit, but no credit from CELL C...

Its now almost a month and Cell C has failed to credit my account with my preapaid amounts made to both my wifes and my Cell phones. What frastrates me even more, is that i perform a recharge today and again, my account is debited, but there no airtime credited to my phone. I have made muliple calls to thier customer care, with no avail and all that i could be told was ....their Technians are working on it. 1 month.....4 recharges......<br> <br> Further i call in today at around 1pm - speak to Thambiso Fransico, Teamleader Roxanne Ventre - who tells me every single manager is in a meeting.<br> <br> Does Cell C expect customers to forget about thier airtime, in a hope that customer would forget it whilst their bottom line increases. Banks make a disclosure upfront, that airtime recharges are not reversable, so million of customer that use the banking apps to recharge have now lost thier money, and inccure additional cost now to recharge in another form just because it.<br> <br> I expect a call from your offices to have matter resolved, so i will be taking this up with Cellular Industry watchdog