airtime and data vanished

On Saturday(19/12/2015) airtime worth R65 and Data worth R76 and all just vanished within 2mins each time loaded. made a call to Cell C to log this complain was told by the call centre person will get feedback within 24-48 hours, which I waited. gave them a call again on Monday(21/12/2015), was told query not resolved to contact tomorrow. made contact on Tuesday 22/12/2015 spoke to Daryl all of a sudden he advises me no both the other agents were incorrect query turnover time is 7 working days and not 24-48hrs as I was assured by the other two. this is really ****ing me off cause I am basically phoneless as I cannot load airtime or data as it just vanishes. please just tell me if my query cannot be resolved or if I am not needed as a costumer on this network so I can change networks