Item: Cell C
Rating: 1
Author: Merilyn M

Cell C's replyOfficial

06 Sept 2019, 09:27

Good afternoon Yvonne

Thank you for posting to us.

We would need to validate your usage in order to establish what could be consuming chunks of your airtime.
Our team will be in touch to assist you.

Regards
DA

Cell C's reply06 Sept 2019, 09:27

Official

Good afternoon Yvonne

Thank you for posting to us.

We would need to validate your usage in order to establish what could be consuming chunks of your airtime.
Our team will be in touch to assist you.

Regards
DA

MM

Merilyn M's updateReviewer Update

06 Sept 2019, 10:18

One of your team memebers called me to obtain the number and wanted me to confirm 3 numbers that i have dialed.Asked her to contact me back as I couldn't remeber all 3 numbers and she said she couldnt call me back..So I am hoping that cell cv is not expecting me to call and to resolve my onw query...The service is just something else...

MM

Merilyn M's update06 Sept 2019, 10:18

Reviewer Update

One of your team memebers called me to obtain the number and wanted me to confirm 3 numbers that i have dialed.Asked her to contact me back as I couldn't remeber all 3 numbers and she said she couldnt call me back..So I am hoping that cell cv is not expecting me to call and to resolve my onw query...The service is just something else...

MM

Merilyn M's updateReviewer Update

06 Sept 2019, 13:55

Cell C is one of the worst cellular network ****** I have ever come across. I bought airtime and data and within that same day all my airtime is used up. When I call the idiots they tell me it shows that I was on the internet but the idiots cannot tell me which sites I have been on. I am tired of cell c ripping us off with data and airtime. I have spent over R300 on airtime and data for them to just take it like that. I want all my airtime refunded that I have purchased for this month. I am not a stupid consumer where I will be told maybe my apps are running in the back ground. I have ensured that there are no apps running in the background, that I am not subscribed to any WASP services, that I do not send any sms to premium-rated numbers, have not done Airtime transfers that I am not aware of. So I am very curious as to know what the data usage report they are going to send me is going to be about.

If they are going to tell me that it’s my fault, I them you to tell me

§ What services am I being charged for? § Is there a company billing me for subscription services? § What is the name of the company or companies billing me? § Do you have a phone number for that company? § What sites I have on and for how long for my airtime and data to just disappear like that.

I am gatvol. Sad thing is I have been using this network for years where it has been the cheapest and you would get value for your money, but now sadly everything is a money making scheme where you think people do not monitor things like this.

I want this issue to be resolved and I do not want your *** excuses of being on internet sites that you cannot prove. It is time that Cell C either provides us with the services that we pay for, or if they feel they are *********** to do so, then they need to close down.

All consumer complaints need to be escalated to ICASA if they cannot resolve our issues.

MM

Merilyn M's update06 Sept 2019, 13:55

Reviewer Update

Cell C is one of the worst cellular network ****** I have ever come across. I bought airtime and data and within that same day all my airtime is used up. When I call the idiots they tell me it shows that I was on the internet but the idiots cannot tell me which sites I have been on. I am tired of cell c ripping us off with data and airtime. I have spent over R300 on airtime and data for them to just take it like that. I want all my airtime refunded that I have purchased for this month. I am not a stupid consumer where I will be told maybe my apps are running in the back ground. I have ensured that there are no apps running in the background, that I am not subscribed to any WASP services, that I do not send any sms to premium-rated numbers, have not done Airtime transfers that I am not aware of. So I am very curious as to know what the data usage report they are going to send me is going to be about.

If they are going to tell me that it’s my fault, I them you to tell me

§ What services am I being charged for? § Is there a company billing me for subscription services? § What is the name of the company or companies billing me? § Do you have a phone number for that company? § What sites I have on and for how long for my airtime and data to just disappear like that.

I am gatvol. Sad thing is I have been using this network for years where it has been the cheapest and you would get value for your money, but now sadly everything is a money making scheme where you think people do not monitor things like this.

I want this issue to be resolved and I do not want your *** excuses of being on internet sites that you cannot prove. It is time that Cell C either provides us with the services that we pay for, or if they feel they are *********** to do so, then they need to close down.

All consumer complaints need to be escalated to ICASA if they cannot resolve our issues.

Airtime and data disapearing once again