Airtime and Data Bundles

I recharged airtime via cellphone banking on Saturday the 23rd of May then it didn't go through I called the customer service I was told it will take 24 hours but however till the today the 26th of May haven't received my airtime also bought data bundles on the 26th May but haven't received anything when I call was transferred to the Technical department and I spoke to Nobesuthu Khumalo who advised that they are experiencing a technical problem they technical guys are working on it but however the most frustrating thing is that they cant provide me with information on the turn around time even spoke to team leader Tshepo Mogwerane who was also unable to help me who reports to Jerome Naidoo so I dont know how long am I suppose to to wait to get my airtime and my data bundles or should I smell whether when will I get my airtime and my data bundles. I need my airtime and my data bundles please immediately. I need feedback regarding this ASAP.