Air time not received

<p>I bought an R10 airtime via cellphone banking on saturday around 6pm, i didnt receive my airtime not even a notification and instead of Cell C taking off R10 from my account they took R30, i just called cell C customer service, i spoke to the ifrst guy explaining my situation, he first told me i should check with my bank, then he told me that my airtime was used up by my application, he even asked me what kind of a phone i use, i told him that i never received any airtime how can closed application use up airtime i never received, i asked the guys to transfer me to her supervisor but he isntead transfered me to another agent, i asked the lady if she is a supervisor and she said no, i told her i asked the previous guys i wanted to speak to his supervisor and he just transfered me to her, she insisted that i tell her what my query about, I told the lady named Lucia the same query, I bought airtime Cell C took R30 from my account and yet i didnt receive my airtime nothing, she told me that the system says i was using internet yesterday and my airtime was used up by the airtime, now my battery phone was half dead yeasterday and it was forever on the charger, i hardly even use internet on my phone and i was not on internet yesterday, i actually left my phone on the charger all my applications off and went out to watch a movie, i asked Lucia to transfer me to her supervisor, i spoke to Phindile Mabombe who claimed that she is the supervisor, i told her the same query, bougth airtime did not receive it, can i please have my airtime or just transfer back my money in my account, she also told me about the system only now the system tell her that my airtime was used up on internet on the 13th not yesterday anymore , on the 13th i was on church, until late and my phone was on silent, my application was off i never logged on internet, and how could i log on internet knowing i dont have airtime, it wouldnt even have allowed me, now this is not the first time this happens to me, i ussually buy airtime with cellphone banking and frequently i will not receive my airtime but yet money will go out of my account, today i decided to call Cell C for help because really i cant be buying airtime using my money and not receive, and now Cell C is telling me stories, can i also mention that i have couple of collegues who are forever complaining about the bad service they are receiving from Cell C aswell, the same thing happens to them, they buy airtime, the next thing they dont receive their airetime and they are being told that they used up airtime they have never received, i am really not happy with Cell c at the moment because they are reaping us off our monies, to buy airtime cost money but if you buy and not receive your airtime thats even worse.</p>