Air time and Data Snatcher

<p>I am terrebly irritated and lacking understanding how it come to be that Cell C is able to take my airtime purchases 3times within a space of 3hours that amounts to R75</p> <p>My frustration has promted me to write to Hello Peter as the same issue happened two weeks ago as i had to contact Cell c and spoke to one of their consultance named Musa as i was explaining my grivience to the service provide as that day i had bough airtime and without being able to use it it had gone from my accout. He adviced that i should call after two hours as i did so my issue was postponed to 24hours. When i was doing my follow up i spoke to an agent named Anthony who told me that the issue is not resolved as i quote: he stated that i am loosing airtime as i didnt switch off my data, yet what is strange is that that was his point of view and also part of his traing yet my question to him was can he see which application or internet is causing such an amount of data and airtime to go off from my phone. with no confidence i understood that he cannot confirm. yet i buy airtime everyday and through out the day and i have multiple applications and internet running on my phone and with the same experiment i have had a situation where i have not switched off my data yet my airtime seems to be running smoothley. I need Cell C to refund me as this is a ******** approach that is offending to be told by a consultant about the process\policy approach(i.e on loosing credit(airtime on the phone) due to internet usage\applications and adamantly stating that there is nothing he can do where as he or the it team cannot prove i was on the internet and me as a customer filling ****** and lead on by the first consultantant that gave me the impession that they would assist and subject to the brand failing to realise how uncertisfied a customer is feeling and the brand failing to make an internal check that could result to underlying factor could be from their systems as i have been a loyal customer knowing very well that i cannot request a refund\adjustment of funds that i have incured or used on the bases of my activity on my phone. I am offended and wondering if you do consider your cusomers queries and with that being said. Cell C has failed me as i have lost in total R100 in total from the previous enquiry that was made included with todays AIRTIME SNATCHING AND DATA.</p> <p> </p> <p> </p>