1 reviews | Active since Aug 2016

05 Sept 2019, 09:35

Agent phoning, but didn't identify as Cell C, asking salary information

I was a bit hesitant to give this rating, as I am not even sure this is a Cell C issues. I got two phone calls this morning, from these numbers: +*** (unanswered) and then +*** (answered and a pathetically rude woman was on the call)

So, this woman didn't identify her name, but said she was calling from a company whose name I could not make out, Which WASN"T CELL C - she informed me that they are the company that provided me with my "Device" on my cell C contract. I asked her if she was from cell C and she said no, only the people that provided the "Device to me" and they are updating their records. I asked her why They needed this info as Cell C is the company I have the contract with, and she said something about Data is only with Cell C and the rest is with them. I then asked her to identify the "Device" as by this time I am a bit suspicious, and she couldn't (was apparently looking it up". Then she asked me about my job, and started asking questions about my salary.

At this point, I asked her why do they need this information from me, as they are not Cell C: Her response is if I keep asking here these questions, this is going to take a very long time. Then she exclaimed "she is not a child!" and told me to go directly to Cell C and give the information to you. I asked her again what her name is and she just put the phone down on me.

Who the hell are these people, is this actually a company that Cell C is doing business with or was this a **** call? As the number does show it is from Cell C.

And in this day and age, with all the **** going on, surely this lady (if she is contracted to CELL C) should lknow that people are susupicious. Her attitude was ********** and she should not be on a phone.

I would like to know the outcome of this please, as this is disgusting behaviour from a call centre representative, or whatever the hell she was.

0
Replies (1)
Cell C
Cell C's reply05 Sept 2019, 09:44
Official
Good morning Vanessa

Apologies for the unsatisfactory manner in which the lady conducted herself on the call.

We are glad to hear that you were immediately alerted by her questions and did not give her any information.  There is no way that the manufacturer of a device will contact our customers to esquire about their details.  

We would like to investigate the matter.  Kindly private message us the numbers she called you from as they do not display when posted publicly.

Regards
DA