*********** agent drops call without offering any feedback. Pathetic service as usual.

Once again, CellC 's service has left me irate and asking myself why i'm still a customer. My mom requested a change of ownership for my number as I am paying the account but she is the owner of it. Sent the relevant docs to the "custserv" email address on 22nd March 2025. No response. Did a follow up and included the customerservice email address, on 01st April, and i received an automated response. There has been no call back or response via email. Turnaround time from the customerservice email stipulated 24-48 hours which has been exceeded. All the required documents for a change of ownership was sent through. I called the call centre and the agent that I spoke to was incredibly rude and dismissive and stated that she cannot give me a turnaround time - just because she can't - that was it. I told her that's not an acceptable response and that "turnaround" time can be one year if she decided it to be. I hear silence and then the rating prompt comes up. I'm simply requesting that you change the name and ID number on your system. It's not rocket science. On top of that, it was a call from one of your retail stores talking about a discount on the current contract that prompted this check in with the status of the contract. The audacity to offer me a discount and a further 2 years of bull**** service when there's an unresolved query.