Agent Contract upgrade failure!!

The call centre called to upgrade my current package by keeping me at the same rate, while offering more data.

As I've been with Cell C since 2009/2010, this wasn't new to me.

So though my package is a data package, I am given the option to call in to Customer Care to request airtime when needed. As I buy airtime mainly for gaining access to and from my complex, the airtime lasts for a while. This is how it has been for the past 2yrs up until now. When requesting to purchase airtime today, I'm told that that is no longer an option.

When the call centre agent informed me that I will co tjnue to use my contract as I had before for more data, j agreed to the upgrade only to find that that was not the case.

Now I have no access to get in and out of my complex as I am unable to dial/call the access number.

Options given now by cell c is to wait 3 months and then to migrate back to my old package! Second option is to cancel my contract and take out a new one.

I am furious by the options given, now making it MY problem to solve because of cell c's inefficiencies! How am I expected to wait 3 months without being able to come in or out of my residence! As I asked the agent, am I expected to knock on my neighbours doors or call them awake to open up the gate for me?? Cancelling a contract only to have to sign up with a more expensive option for another 24 months, when my existing contract was working perfectly well!

Is this cell c's way of forcing longstanding customers out of their current contracts in order to upgrade to their now expensive packages?!

I need cell c to resolve this matter ASAP! As quickly as my contract could be changed in the background, it needs to be corrected in the background without having to inconvenience me.

Regards, Alicia Africa