zZ
zwide Z

1 reviews | Active since Sept 2016

20 Feb 2020, 08:15

AGENT CALLS FOR 9 MIN BUT TALKS ON THE BACKGROUND. WHAT NONSENSE IS THIS???

084 145 has been on my case for ever. I keep receiving calls from this number and no one is communicating with me. I can hear agents talking on the background. As I am writing this review the call is approaching 5 min and no one is talking except chit chat from your agents.

What type of business is this? How can someone call and stay on the line for over 5min approaching 7 min now and no one is communicating???

Are agents allowed to phone us for no reason? Who gave you consent to even call me?? If I may ask?

Can you please remove my number from your database and kindly investigate why someone is calling me for over 8 min now without uttering a word to me.

This is highly unacceptable business conduct and I feel.

My number is *** please listen to the recording and look at the call duration. The call lasted 09:18 now I am hearing an automated call survey of what I do not know.

HIGHLY UNACCEPTABLE!!!! STOP CALLING ME BUT I WANT FEEDBACK.

0
Replies (4)
Cell C
Cell C's reply20 Feb 2020, 10:23
Official
Good Morning Zamarh 

Thank you for bringing this to our attention and we do apologize for this unpleasant experience.

We have escalated the matter and one of our team members will be in contact with you to assist.

^TN
zZ
zwide Z's update20 Feb 2020, 10:27
Reviewer Update
Thank you this is really uncalled for.
zZ
zwide Z's update20 Feb 2020, 10:35
Reviewer Update
Someone just called me now with 084135 saying he actually wanted to speak to Joseph? I mean what nonsense is this?

You are calling and has zero telephone etiquette, no professional greeting nothing, all this person is saying " I actually wanted to speak to Joseph" and cut the call.

What circus are you running at Cell C only God knows!
zZ
zwide Z's update20 Feb 2020, 17:05
Reviewer Update
Thank you so much for your prompt response, I really do appreciate it.

Regards