cH
colin H
1 reviews | Active since Sept 2015
07 Jul 2017, 15:11
Age ************** !!
<p>For over a week and three visits to the Highveld Mall shop in Witbank and supplying all necessary documents, I was told the store cannot give Cell C contracts to pensioners and I must contact Cell C direct . My bank account is very healthy and I have a very good income. Why am I being discriminated against because of my age ? (68 years old).</p>
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
07 Jul 2017, 15:19Hi Colin
Sincere apologies for the poor service and the manner in which this matter was handled. We have a wide range of great packages, there must be one or two suitable for you.
We'll get one of our team members to contact you and assist.
Regards
Cell C |PN
Best regards,
Cell C's reply07 Jul 2017, 15:19
Official
Hi Colin
Sincere apologies for the poor service and the manner in which this matter was handled. We have a wide range of great packages, there must be one or two suitable for you.
We'll get one of our team members to contact you and assist.
Regards
Cell C |PN
Best regards,
Cell C's replyOfficial
10 Jul 2017, 16:23Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply10 Jul 2017, 16:23
Official
Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
cH
colin H's updateReviewer Update
14 Jul 2017, 10:03I was contacted by Sklumbuzo, who asked me to mail him all relevant documents. I did this, & after two days he contacted me & assured me everything was in order & I just need to go to the Highveld Mall shop & sign the contract & collect my new phone. When I got to the shop, they were unaware of anything . They tried to phone Skhumbuzo, but to no avail. So I ended up having to go back to my bank for statements as I didn't take the originals as I was assured everything was in order. I eventually got my phone, & must add that the staff in the Highveld Mall shop were extremely helpful. It appears the problem arose due to the shop being a franchise, which has it's own rules which appear to differ from those of Cell C .
cH
colin H's update14 Jul 2017, 10:03
Reviewer Update
I was contacted by Sklumbuzo, who asked me to mail him all relevant documents. I did this, & after two days he contacted me & assured me everything was in order & I just need to go to the Highveld Mall shop & sign the contract & collect my new phone. When I got to the shop, they were unaware of anything . They tried to phone Skhumbuzo, but to no avail. So I ended up having to go back to my bank for statements as I didn't take the originals as I was assured everything was in order. I eventually got my phone, & must add that the staff in the Highveld Mall shop were extremely helpful. It appears the problem arose due to the shop being a franchise, which has it's own rules which appear to differ from those of Cell C .
Cell C's replyOfficial
14 Jul 2017, 10:47Thank you for providing us with feedback relating to the service you have received.
We will forward your feedback to the store.
Enjoy your day further.
Regards
Cell C |PN
Best regards,
Cell C's reply14 Jul 2017, 10:47
Official
Thank you for providing us with feedback relating to the service you have received.
We will forward your feedback to the store.
Enjoy your day further.
Regards
Cell C |PN
Best regards,