KR
Kelly R
1 reviews | Active since Apr 2013
22 Apr 2026, 10:49
Again,.USELESS Company
I phoned to do a sum swap on my one contract as my son cannot receive or make calls and when he leaves home it says data depleted but he still has a few gigs. Was told by the consultant he can't help as my account RED FLAGGED so I must go to a store he can't access it. WHY????? aI don't have time to be messed around by CellC and told to go to a store. Best this gets sorted out IMMEDIATELY!!!!!! Phone URGENTLY ***
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Replies (3)
Cell C's replyOfficial
22 Apr 2026, 11:16Dear Kelly le Roux,
We regret the frustration you have experienced and understand the urgency of this matter.
Please note that when an account is red‑flagged, certain actions such as SIM swaps cannot be completed telephonically due to security restrictions. This is why the consultant advised a store visit, as in‑store verification allows secure access to the account. This process is in place to protect our customers from unauthorized activity.
That said, we are willing to assess whether we can assist further. To proceed, please provide the following details:
Thank you for bringing this to our attention, and we look forward to resolving the matter for you as quickly as possible.
Kind regards,
Cell C | TM
We regret the frustration you have experienced and understand the urgency of this matter.
Please note that when an account is red‑flagged, certain actions such as SIM swaps cannot be completed telephonically due to security restrictions. This is why the consultant advised a store visit, as in‑store verification allows secure access to the account. This process is in place to protect our customers from unauthorized activity.
That said, we are willing to assess whether we can assist further. To proceed, please provide the following details:
- The Cell C number requiring the SIM swap
- The RICA serial number of the new, RICA‑registered SIM card
Thank you for bringing this to our attention, and we look forward to resolving the matter for you as quickly as possible.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply22 Apr 2026, 11:16
Official
Dear Kelly le Roux,
We regret the frustration you have experienced and understand the urgency of this matter.
Please note that when an account is red‑flagged, certain actions such as SIM swaps cannot be completed telephonically due to security restrictions. This is why the consultant advised a store visit, as in‑store verification allows secure access to the account. This process is in place to protect our customers from unauthorized activity.
That said, we are willing to assess whether we can assist further. To proceed, please provide the following details:
Thank you for bringing this to our attention, and we look forward to resolving the matter for you as quickly as possible.
Kind regards,
Cell C | TM
We regret the frustration you have experienced and understand the urgency of this matter.
Please note that when an account is red‑flagged, certain actions such as SIM swaps cannot be completed telephonically due to security restrictions. This is why the consultant advised a store visit, as in‑store verification allows secure access to the account. This process is in place to protect our customers from unauthorized activity.
That said, we are willing to assess whether we can assist further. To proceed, please provide the following details:
- The Cell C number requiring the SIM swap
- The RICA serial number of the new, RICA‑registered SIM card
Thank you for bringing this to our attention, and we look forward to resolving the matter for you as quickly as possible.
Kind regards,
Cell C | TM
Best regards,
KR
Kelly R's updateReviewer Update
22 Apr 2026, 11:32I want to know why my account is red flagged??? Why is only 1 of my contracts having this problem?? I've done some swaps with no problem before. Surely if I pass the security questions it's NE YOURE TALKING TO!!!!! I I don't have time to go to a store!!!!!
KR
Kelly R's update22 Apr 2026, 11:32
Reviewer Update
I want to know why my account is red flagged??? Why is only 1 of my contracts having this problem?? I've done some swaps with no problem before. Surely if I pass the security questions it's NE YOURE TALKING TO!!!!! I I don't have time to go to a store!!!!!
Cell C's replyOfficial
22 Apr 2026, 11:44Please provide the following details:
- The Cell C number requiring the SIM swap
- The RICA serial number of the new, RICA‑registered SIM card
Kind regards,
Cell C | TM
Best regards,
Cell C's reply22 Apr 2026, 11:44
Official
Please provide the following details:
- The Cell C number requiring the SIM swap
- The RICA serial number of the new, RICA‑registered SIM card
Kind regards,
Cell C | TM
Best regards,