AGAIN........ THE WORST SERVICE EVER!!!!!

Now CELLC....

1. I could not apply online so I had to send a request for someone to call me. 2. Sent documents same day Monday 18/05/2020 3 Followed up 2 days later 20/05/2020 and realized on this day that the consultant had submitted an application for an incorrect phone. But the application for the incorrect phone was approved 4 . I speak to the same consultant Rendani Mabirimisa, who then says she will submit for the correct phone. She comes back to me, after I follow up with her to say the documents are not approved but she is clueless as to why, so she makes an assumption that its my ID. So I send my ID. 5. Nothing for another day, second day since sending second copy of ID she comes back to say, nope not approved please send Bank statement her words as per her email "I don’t see a problem if you can send me a proper bank statement.".

I am not a fan of Cell C but figured as I had a contract with them before it would be easier than going to another provider boy was I wrong.

Today is 10 Days and over 28 emails since my first application, I ask this person the complaints department contact number... her response " You can contact 084 150 and find out why they declined the application.". Thats all her email says, no apology NOTHING

Well the good thing about this is I found a different provider, where I got THE BEST SERVICE EVER!!!

I app**** ONLINE, for a VODACOM contract on Tuesday 26/05/2020 on Wednesday 27/05/2020 I was called back by a very efficient consultant. Told me I do not qualify for the device I wanted and gave me options of the ones I qualify for and told me they don't have my preferred brand in stock and we took it from there.

Delivery was arranged the same day.

Today 28/08/2020 I have my phone delivered around 9am, oh I DID NOT have to send documents.

Less than 3 full days, I app**** and received a phone.