1 reviews | Active since Apr 2015
AGAIN PATHETIC SERVICE, THIS IS EXHAUSTING NOW!!! TRULY OVER CELLC
I really have the worst luck when it comes to dealing with CELLC.
After trying for a week to do a sim swap on the phone with out success, I go to the branch as we now on Level 3 I figure let me do it.
Mind you, I had to have my number blocked as I could not go to their branch for an unrica'd sim card as we were still on hectic lock down.
At the Branch I am helped by a truly amazing consultants, she does the sim swap and I leave there happy.
The next day I try to use the sim card... honestly just to port my number as I have decided that i want nothing to do with CellC anymore but my sim card is not working.
Again I try the useless call center, but I keep failing their questions and no one is even willing to help me. Eventually someone tells me to go back to the branch.
We are under lock down, but I again go to the same CellC shop for help.... I am told only a manager can unblock my number and their only in Wednesday and Thursday and this was a Tuesday.
So now I have to ask for more time off at work. use up more of my petrol. Just to have my number re-activated.
This is my main number and I need it, changing numbers is a nightmare and all I want to do is port my number to a different provider so that CELL C and I never have to cross paths ever again.
Cell C is the worst provider I have EVER had to deal with..
Thank you for making contact with Cell C regarding your SIM swap.
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service.
The matter has been escalated and our team will be in touch to assist.
^NS
Thank you for making contact with Cell C regarding your SIM swap.
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service.
The matter has been escalated and our team will be in touch to assist.
^NS
He was a great help and might have just convinced me to not port my number.
Thank you Moses
He was a great help and might have just convinced me to not port my number.
Thank you Moses
