1 reviews | Active since Jul 2013
Again bad customer service
<p>This is now becoming really fustrating have to put up with the bad customer service from Cell C which they promise to provide to the Customer in the contract we sign.</p> <p>Again the package that Cell C recommended to me after asking Cell C to look into my account and provide a package that will suit my usage in data and air time and today again the package that was proposed by Cell C fail to meet my requirements i was told the package i am on was only for Data (1.5G for day time and 1.5G at night) no air time or SMS which make it difficult for me to work effectively from day to day.</p> <p>So the customer cervice that Cell C is failing to deliver as per the signed contract with there Client, i feel like failing to deliver my promise as signed in the contract with regards to the finance every month i will fail to make payment every month buy putting a stop order with my bank. When you finance department calls and threaten to hand me over due outstanding payment i will inform them of the contract of Cell C to provide satisfying customer service.</p> <p>This is not the first time i am experiencing bad service it has been 3 to 4 times over the last couple of months (the signing of the new contract).</p> <p>Looking forward to Cell C next promise of customer service like the previouses in the past.</p> <p> </p> <p>PS: if Cell C can fail to deliver satisfying customer service as agreed in the contract then me as a customer can also start failing to keep up to there promises.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Mr Robertson</p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Palesa has been in contact with you to assist with this matter.
Regards
Cell C | PN
Best regards,
Palesa has been in contact with you to assist with this matter.
Regards
Cell C | PN
Best regards,
