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AB
Ann B

1 reviews | Active since Mar 2010

28 Jun 2021, 11:55

AGAIN AND STILL UNACCEPTABLE SERVICE FROM CELL C

Despite all my emails to Cell C as well as to Hello Peter, I have again been charged for wifi which I have not had the opportunity to use. I was offered an upgrade on the 26 April 2021. Since that day, I have been unable to use my wifi. Cell C contacted me in this regard and then came back to let me know that I could not use the service offered to me due to a hill in our area. I then contacted Cell C to please downgrade me to what I previously had, and obtained the response that it was not possible. I then sent a letter to Cell C Exclusive and asked them to please cancel with immediate effect. I received a response that this was being done, however, yet again this month, I have been charged for it. In addition, I tried to purchase additional data this weekend and was told that my account was in arrears!!! They have a debit order - how can this be in arrears. When I told them this, I was then given the response that as my payment had not yet reflected in their banking account!!! Really ... so this stops me from buying additional data!!! I am really fed up with the service that has been given by Cell C this year and have vowed that I will NEVER upgrade with Cell C again. I have also vowed that should I have to write a letter to Cell C again as well as Hello Peter, I am going to go to the media. Cell C is *****ing my money!! Thank heavens I have my Hello Peter correspondence as well as my emails to and from them. If I have to, I will cancel my debit order with Cell C so that they cannot ***** my monies in future.

0
Replies (5)
Cell C
Cell C's reply28 Jun 2021, 13:14
Official
Hi Ann von Brandis 

Thank you for contacting Cell C. 

We apologize for the unpleasant experience that you have had. 

Are you looking to have the contract canceled? 

Regards
^MP
AB
Ann B's update29 Jun 2021, 12:52
Reviewer Update
This was already requested towards the middle of May. I just received a response now from Cell C Exclusive to let me know that a credit was passed, however, it wasn't for the whole amount (I have never had the opportunity to use the new SIM card. The only time I may have used some data was when the consultant asked me to put the sim in my phone to see whether it worked). As far as I am concerned, the whole amount for the 100G data contract should have been credited and not just partly. I also want it completely removed from my account.

I cannot tell you how angry I am and am considering going to obtain legal action.

Regards

ANN VON BRANDIS
AB
Ann B's update30 Jun 2021, 11:24
Reviewer Update
Good morning. After receiving my statement from Cell C this morning, I found out that a contract has been placed on my account in the amount of R455-33! I contacted Cell C to let them know that I had received a sim card but that it was for a 100G Contracta which did not work in our area. Now they tell me that the data was changed - how do I know nothing about this!!! If you look at my emails to and from Cell C, at no time whatsoever was this put in place by myself. I have now asked Cell C to provide me with all recordings to and from Cell C and myself so that I can go and see a lawyer. How can I pay for something that did not work from the day I received it. I am waiting for all recordings after which I will be going to see a lawyer for breach of contract. Once my upgrades are due, I will be going to another service provider and will NEVER use Cell C again. Disgusting seeing I have been a client for many years. Pathetic service!!

ANN VON BRANDIS
AB
Ann B's update30 Jun 2021, 11:25
Reviewer Update
Also, I am tired of dealing with Cell C Customer Service, Exclusive as well as receiving replies on Hello Peter which amount to NOTHING!!! I would like to go straight to the MD or CEO. Please provide me with an email address for him/her.
AB
Ann B's update10 Aug 2021, 14:07
Reviewer Update
How often must I send an email to Cell C reporting a sim card that was not working??? I was asked whether I would like it to be cancelled and yet it is still showing on my statement. The number in question is ***. Please cancel with immediate effect, I have obtained a new sim card to replace the number in question - see ***. This is my last attempt at having this rectified before going to see a lawyer and should this happen, I will insist upon each and every one of my contracts being cancelled. I am really upset at the shoddy service by Cell C lately.