after a month still no phone!!

I had an out of box failure, but due to it being the hoidays in December, I could not take it to CellCwithin the 7 day period. I explained this and showed that i did indeed call the call centre to report the fault but unfortunately they did not do a straight swop like they should have.<br> instead they sent it in for normal repairs saying it will take upto 21 working day.<br> Well i was let down,becuse they should have replaced but let it go in for repairs. I gave it to the Braamfontein store on the 15th of January, and now after 22 working days I ask for my phone, they say that it will be ANOTHER WEEK!!<br> I have been very patient, and have 3 cellc contracts, but am now really upset and disappointed with bad treatment after bad treatment. ou keep breaking your promises and are beginning to inconvenience me greatly.<br>