LS
Louise S

1 reviews | Active since Mar 2011

19 Oct 2017, 13:33

AFTER 6 DAY's I AM STILL WAITING ON CELL C - BLACLISTING!!!!!Available 24 hours a day, including public holidays.

On Friday 13/10/2017 I phoned Cell C to blacklist my ****** phone. The 1st person said that his system freezed - I must call again. I phoned a second time - she could not help me and asked if I can phone again. The 3rd time the lady told me that because it's Friday it will took 48 hours before they can blacklist it and then will sent me a number, only when I received the number I can report it to the police. I Gave my ID number and IMEI Number. Untill today 19/10/17 I have not received any notification from Cell C.!!!!! For the past +- 20 years I only make use of Cell C and are VERY DISSAPOINTED with their service!!!!! I can be contacted on 028- ********** On their web page - Available 24 hours a day, including public holidays. NOT TRUE!

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Replies (2)
Cell C
Cell C's reply19 Oct 2017, 14:40
Official

Hi Louise

Blacklisting your phone should not be this frustrating. This is certainly not the service we wish to render to our customers. Please accept our sincere apology for the inconvenience.

We will get a consultant to contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply20 Oct 2017, 08:00
Official

Derrick could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN