After 5 weeks, I am still waiting for my phone to be fixed

<p>On Wed 2nd November my LG G4 stopped functioning (unable to switch on or charge) so I took it to the Cell C store in Hout Bay. They said it was stuck in a loop and was booked in for repair. On Tues 21st November I followed up with Cell C and they at first could not locate the repair, and then told me that someone had actually cancelled the repair. So they followed up again and I recieved a sms the same day to say it had been recievied. Then on Thurs 24th November I received another sms saying it was at the ARC in the queue for assessment.</p> <p>I went back to Cell C on Monday 5th December and they agent said they would follow up with the repair centre the next day and that I would receive an sms to confirm communication. I am still waiting to hear.</p> <p>Why is my phone taking 5 weeks to repair? What is taking so long? How much longer will it take? I work remotely so being without a smartphone is causing a huge inconvenience in my life because I have had to spend over R700 buying a cheap entry level phone to do basic functions.</p>