1 reviews | Active since Dec 2016
Advertise but doesnt have stock, takes ages
<p>I have been trying to move to Cellc from Vodacom for 10days now, such incredible bad service I am seriously not moving anymore unless my phone arrives tomorrow and i will make sure that my area knows how bad the service is. Ordered an iphone 7 on the 2nd of December at Kimberley Cellc from sales person Bux and all he tells me everyday is that they are waiting for the Warehouse. How is this possible?? I could have driven to Joburg myself 5 times to retrieve the phone!! How can they advertise these great specials but not have the phones???? If this is an indication of whats to come ill stick with vodacom and pay extra for better service. So sick of this</p>
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Update: Cellc contacted me and i was told they do not have any stock even at head office of the iphone model i want even though their promotion was only 10days old. Now i have to take a different one and even that will take more than this week to deliver to me, what bad couriers are you using, and why wasnt this done when i ordered it and someone realised there isnt stock?? Then the lady Danielle became totally unproffesional and told me sorry they couldnt help me and thats it. Really? Is this how you expect customers to come over to your network??
Update: Cellc contacted me and i was told they do not have any stock even at head office of the iphone model i want even though their promotion was only 10days old. Now i have to take a different one and even that will take more than this week to deliver to me, what bad couriers are you using, and why wasnt this done when i ordered it and someone realised there isnt stock?? Then the lady Danielle became totally unproffesional and told me sorry they couldnt help me and thats it. Really? Is this how you expect customers to come over to your network??
Danielle has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Danielle has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Cellc Northern cape mall has been 'Subscriber you have dialed is not available' for the last hour now and the sales person wont answer my calls. Cant believe this is how they treat their aspiring customers, im not even a customer yet.
Cellc Northern cape mall has been 'Subscriber you have dialed is not available' for the last hour now and the sales person wont answer my calls. Cant believe this is how they treat their aspiring customers, im not even a customer yet.
Danielle was rude and not very helpful, listen to the recording. She also stated i will not have my phone by wednesday when i leave on holiday, then i have been waiting for more than 2 weeks.
Danielle was rude and not very helpful, listen to the recording. She also stated i will not have my phone by wednesday when i leave on holiday, then i have been waiting for more than 2 weeks.