MT
Mogomotsi T

1 reviews | Active since Mar 2009

20 Nov 2015, 08:53

Advert with little details & No Delivery/Response

1. 2015/11/03 I ordered a phone online and submitted all documents the same day.<br> 2. The consultant inform me that the phone will be delivered on the 9-10th <br> 3. Phone Sony Xperia M5 advertised with a 50G data.<br> 4. The day the phone is supposed to be delivered I get called by a another consultant to tell me that the deal has been approved, who in turn tells me that the 50G deal is only valid till 2015/12/31. Quireng i am refered to a selling consultant<br> 5. Emails to the said consultant( Mokwaledi Mohale) none, rep****.<br> 6. A call their help line to for help, they say they will escalate it to the said consultant and he will call me back, to date I received no call.<br> 7. 2015/11/16 I received a parcel from cell c thinking that it is a cell phone, only to find out that it is only a simm card, I called 084-140 again for which they said, the phone will come and I must follow up with 084-145 on working hours<br> 8. Tried(084-145) for which I held a line 4ever till going email route, <br> 9. Sent an e-mail on 2015/11/18 of which on 2015/11/18 a lady, responded that I must calll 084-145, & transfered<br> 10. It is 2015/11/20, no phone, no communication, no response regarding clarification of the 50G data

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Replies (1)
Cell C
Cell C's reply20 Nov 2015, 08:56
Official
Hello rams,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN