KR
Karel R
1 reviews | Active since Nov 2011
05 Dec 2024, 13:08
Address change seems impossible
I asked in 2020, and many times after, to amend my address on account statements. They just cannot link it to what I see on the self-service portal. Why host a portal if it is not linked to the rest of the accounting system?
Helpful (0)
Replies (19)0
Replies (19)
Cell C's replyOfficial
05 Dec 2024, 13:13Dear Karel Rode,
Thank you for bringing this to our attention.
We sincerely apologize for any inconvenience caused. Our support team will be in touch shortly to assist with changing the address.
Kind regards,
Cell C | NT
Thank you for bringing this to our attention.
We sincerely apologize for any inconvenience caused. Our support team will be in touch shortly to assist with changing the address.
Kind regards,
Cell C | NT
Best regards,
Cell C's reply05 Dec 2024, 13:13
Official
Dear Karel Rode,
Thank you for bringing this to our attention.
We sincerely apologize for any inconvenience caused. Our support team will be in touch shortly to assist with changing the address.
Kind regards,
Cell C | NT
Thank you for bringing this to our attention.
We sincerely apologize for any inconvenience caused. Our support team will be in touch shortly to assist with changing the address.
Kind regards,
Cell C | NT
Best regards,
KR
Karel R's updateReviewer Update
05 Dec 2024, 13:16Really... They have and they have not achieved the stated objective as I spoke with them earlier this week. The target was to conform within 48 hours. And Yes nothing! Why am I not shocked? If YOU are the prison that can resolve this call me or send your email. ***
KR
Karel R's update05 Dec 2024, 13:16
Reviewer Update
Really... They have and they have not achieved the stated objective as I spoke with them earlier this week. The target was to conform within 48 hours. And Yes nothing! Why am I not shocked? If YOU are the prison that can resolve this call me or send your email. ***
KR
Karel R's updateReviewer Update
05 Dec 2024, 13:18Over 4 years you have failed to get this right after I have provided what was needed. Stop the games and make right what you messed up.
KR
Karel R's update05 Dec 2024, 13:18
Reviewer Update
Over 4 years you have failed to get this right after I have provided what was needed. Stop the games and make right what you messed up.
KR
Karel R's updateReviewer Update
05 Dec 2024, 13:19Somehow I think you folks are just not capable of doing things right the 1st time. Just to mess with customers.
KR
Karel R's update05 Dec 2024, 13:19
Reviewer Update
Somehow I think you folks are just not capable of doing things right the 1st time. Just to mess with customers.
KR
Karel R's updateReviewer Update
05 Dec 2024, 13:21GOYA
KR
Karel R's update05 Dec 2024, 13:21
Reviewer Update
GOYA
KR
Karel R's updateReviewer Update
05 Dec 2024, 13:22 "We sincerely apologize for any inconvenience caused." - If you are so sincere why not pay my bill for the next 3 months?
KR
Karel R's update05 Dec 2024, 13:22
Reviewer Update
"We sincerely apologize for any inconvenience caused." - If you are so sincere why not pay my bill for the next 3 months?
KR
Karel R's updateReviewer Update
05 Dec 2024, 13:32I see the auto response is just that. All smoke and mirrors.
KR
Karel R's update05 Dec 2024, 13:32
Reviewer Update
I see the auto response is just that. All smoke and mirrors.
Cell C's replyOfficial
05 Dec 2024, 13:37 We understand your frustration, and our support team will be in touch shortly to assist you.
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
Cell C's reply05 Dec 2024, 13:37
Official
We understand your frustration, and our support team will be in touch shortly to assist you.
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
KR
Karel R's updateReviewer Update
05 Dec 2024, 13:47Chandekine Ntetwa - did want a security and that will include an address question... Hmm, do you see where we are going with this? Round and Round!
KR
Karel R's update05 Dec 2024, 13:47
Reviewer Update
Chandekine Ntetwa - did want a security and that will include an address question... Hmm, do you see where we are going with this? Round and Round!
Cell C's replyOfficial
05 Dec 2024, 13:49Kindly await our call. Our social media consultant will be in touch.
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
Cell C's reply05 Dec 2024, 13:49
Official
Kindly await our call. Our social media consultant will be in touch.
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
KR
Karel R's updateReviewer Update
05 Dec 2024, 13:58And still no progress...
KR
Karel R's update05 Dec 2024, 13:58
Reviewer Update
And still no progress...
Cell C's replyOfficial
05 Dec 2024, 14:04We will be in touch.
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
Cell C's reply05 Dec 2024, 14:04
Official
We will be in touch.
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
KR
Karel R's updateReviewer Update
05 Dec 2024, 14:26 OK so who will call me and will the person start by stating that "Cell C SUCK at confirming addresses". That way I will know the call is from CELL C.
KR
Karel R's update05 Dec 2024, 14:26
Reviewer Update
OK so who will call me and will the person start by stating that "Cell C SUCK at confirming addresses". That way I will know the call is from CELL C.
Cell C's replyOfficial
05 Dec 2024, 14:45Our standard turnaround time for resolution is within 24 to 48 hours. A representative will be reaching out to you to discuss the matter.
Cell C | RM
Cell C | RM
Best regards,
Cell C's reply05 Dec 2024, 14:45
Official
Our standard turnaround time for resolution is within 24 to 48 hours. A representative will be reaching out to you to discuss the matter.
Cell C | RM
Cell C | RM
Best regards,
KR
Karel R's updateReviewer Update
05 Dec 2024, 14:55Yes that was what she said on Monday this week... And when you call remember the phrase above "Cell C SUCK at confirming addresses". That way I can authenticate you!
KR
Karel R's update05 Dec 2024, 14:55
Reviewer Update
Yes that was what she said on Monday this week... And when you call remember the phrase above "Cell C SUCK at confirming addresses". That way I can authenticate you!
Cell C's replyOfficial
05 Dec 2024, 15:20We have marked your case as urgent and requested for the matter to be prioritized.
Cell C | RM
Cell C | RM
Best regards,
Cell C's reply05 Dec 2024, 15:20
Official
We have marked your case as urgent and requested for the matter to be prioritized.
Cell C | RM
Cell C | RM
Best regards,
Cell C's replyOfficial
06 Dec 2024, 08:17Dear Karel Rode,
This is an update regarding your request to change your billing address. Based on feedback from our support team, the security verification process required for account access and updates was declined. Unfortunately, we are unable to proceed with the requested changes without completing this essential step. Please let us know if you wish to proceed with the verification process so that we can assist you further.
Thank you for your understanding.
Kind regards,Cell C | GM
This is an update regarding your request to change your billing address. Based on feedback from our support team, the security verification process required for account access and updates was declined. Unfortunately, we are unable to proceed with the requested changes without completing this essential step. Please let us know if you wish to proceed with the verification process so that we can assist you further.
Thank you for your understanding.
Kind regards,Cell C | GM
Best regards,
Cell C's reply06 Dec 2024, 08:17
Official
Dear Karel Rode,
This is an update regarding your request to change your billing address. Based on feedback from our support team, the security verification process required for account access and updates was declined. Unfortunately, we are unable to proceed with the requested changes without completing this essential step. Please let us know if you wish to proceed with the verification process so that we can assist you further.
Thank you for your understanding.
Kind regards,Cell C | GM
This is an update regarding your request to change your billing address. Based on feedback from our support team, the security verification process required for account access and updates was declined. Unfortunately, we are unable to proceed with the requested changes without completing this essential step. Please let us know if you wish to proceed with the verification process so that we can assist you further.
Thank you for your understanding.
Kind regards,Cell C | GM
Best regards,
KR
Karel R's updateReviewer Update
06 Dec 2024, 08:22Ok so I challenged Cell C a bit with the need to authenticate themselves to me... The quote above was a bit much for the ear that called me! They then wrote" " Cell C’s reply06 Dec 2024 at 08:17Dear Karel Rode,
This is an update regarding your request to change your billing address. Based on feedback from our support team, the security verification process required for account access and updates was declined. Unfortunately, we are unable to proceed with the requested changes without completing this essential step. Please let us know if you wish to proceed with the verification process so that we can assist you further.
Thank you for your understanding.
Kind regards,Cell C | GM "
In the end, we worked through the impasse. Not to see evidence of the change...
This is an update regarding your request to change your billing address. Based on feedback from our support team, the security verification process required for account access and updates was declined. Unfortunately, we are unable to proceed with the requested changes without completing this essential step. Please let us know if you wish to proceed with the verification process so that we can assist you further.
Thank you for your understanding.
Kind regards,Cell C | GM "
In the end, we worked through the impasse. Not to see evidence of the change...
KR
Karel R's update06 Dec 2024, 08:22
Reviewer Update
Ok so I challenged Cell C a bit with the need to authenticate themselves to me... The quote above was a bit much for the ear that called me! They then wrote" " Cell C’s reply06 Dec 2024 at 08:17Dear Karel Rode,
This is an update regarding your request to change your billing address. Based on feedback from our support team, the security verification process required for account access and updates was declined. Unfortunately, we are unable to proceed with the requested changes without completing this essential step. Please let us know if you wish to proceed with the verification process so that we can assist you further.
Thank you for your understanding.
Kind regards,Cell C | GM "
In the end, we worked through the impasse. Not to see evidence of the change...
This is an update regarding your request to change your billing address. Based on feedback from our support team, the security verification process required for account access and updates was declined. Unfortunately, we are unable to proceed with the requested changes without completing this essential step. Please let us know if you wish to proceed with the verification process so that we can assist you further.
Thank you for your understanding.
Kind regards,Cell C | GM "
In the end, we worked through the impasse. Not to see evidence of the change...
Cell C's replyOfficial
06 Dec 2024, 08:35Dear Karel,
Thank you for reaching out to us.
In order to have your request actioned, you need to pass the mandatory security check.
Regards,
Cell C | PN
Thank you for reaching out to us.
In order to have your request actioned, you need to pass the mandatory security check.
Regards,
Cell C | PN
Best regards,
Cell C's reply06 Dec 2024, 08:35
Official
Dear Karel,
Thank you for reaching out to us.
In order to have your request actioned, you need to pass the mandatory security check.
Regards,
Cell C | PN
Thank you for reaching out to us.
In order to have your request actioned, you need to pass the mandatory security check.
Regards,
Cell C | PN
Best regards,