Additional Charges to my bank account

Item: Cell C
Rating: 1

No correspondence with regards to 4 contracts that could be upgraded. Cell C is now charging my bank account with the ORIGINAL fees, not the discounted fees as agreed upon when signing the contract. Did not receive any correspondence from Cell C that I can either upgrade or cancel my contract. Have tried getting my money back for at least two routers and cancelling ALL the routers immediately, to no avail.

Helpful (0)

Replies (3)

Cell C's replyOfficial

08 May 2018, 14:51

Good afternoon Jarrod

One of our team members will follow up on this matter and assist. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C's reply08 May 2018, 14:51

Official

Good afternoon Jarrod

One of our team members will follow up on this matter and assist. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

's updateReviewer Update

08 May 2018, 14:52

Hi There. When will I be contacted? Do you have any idea?

's update08 May 2018, 14:52

Reviewer Update

Hi There. When will I be contacted? Do you have any idea?

Cell C's replyOfficial

09 May 2018, 11:51

Thabisile has been in contact with you to assist with this matter.

Regards
Cell C | PN

Cell C's reply09 May 2018, 11:51

Official

Thabisile has been in contact with you to assist with this matter.

Regards
Cell C | PN