Adding of data bundle not consented for.

DISGUSTING SERVICE: I had a data contract with Cell C that has come to an end at the end of January 2021. When noticing a increased debit order amount, I contacted your offices and was informed that the contract has come to an end and Cell C has changed my date bundle with a lesser data than previously but paying a higher amount. Cell C did not receive any consent from me to change my data bundle and no consent to debit me for a higher amount.

On the 1 March 2021 I have contacted your call centre and cancelled my contract, with the last payment to be going out on the 01 April 2021. When Cell C debited me for the 1 May 2021, I did return the payment thinking this was an error. When Cell C have debited me for double the amount on the 01 June 2021, I have contacted your offices and was advised that this contract was not cancelled. I did state that I have contacted your call centre and cancelled this contract and the response I received on the 02 June flabbergasted me when your consultant told me that calls were listened to and no record found that I have cancelled this contract and I will need to give 1 month notice. Your consultant could not even refer me to someone higher for me to talk to regarding this.

Please note that I will be not be penalized for the incompetency of person that represents your company. I did not receive or use your service from March 2021 and I will NOT PAY FOR IT. I have been a long standing client with Cell C and I am disgusted at how you treat your client.

Only compliant call was this unauthorised contract cancelled. Complaint sent through on the 03/06/2021 - *** and email sent of compliant on the 03/06/2021 and no response from cell c.

When called yet again for feedback, giving the same response. consultant could not give a name or contact details for person in higher authority to assist.

To me this is THEFT. UNAUTHORISED LOWER DATA BUNDLE GIVEN WITH HIGHER DEBIT ORDER.