1 reviews | Active since Jul 2017
Add on to an existing contract
CELL C - Running a promotion over a month for Existing or new client Fibre to Home, can apply to ADD a 55"Samsung TV @ R499.pm , Call centre staff & managers no being briefed on the promotion running.
No person including managers doesn't have a clue whats happening.
Knowing the branch im supposed to get a vachouer code to be able to claim the TV. That is where the system is now stuck on the voucher process.
Because its an online transaction the Cell c branches cant assist it need to go trough the no knowledge call centre.
I ve requested to speak to the Unit Head Manager MR Prins and was told he work from home and they cant put my call call trough to him. But in the same breath of air I have spoken to so many of the call centre agents in this period of time that's also working from home but the Managers that supposed to help clients are not available.
It feel like I made a huge mistake to move my fibre to Cell C as they don't care about any of their clients.
Request to speak to
Thank you for posting to us.
We care and value all our clients, you didn't make a mistake by moving your Fibre with us, we'll assist.
Do expect communication.
^PN
Thank you for posting to us.
We care and value all our clients, you didn't make a mistake by moving your Fibre with us, we'll assist.
Do expect communication.
^PN