ADD A VOICE BUNDLE OR CANCEL MY CONTRACT

My cellphone contract ended the end of January. I phoned Cell C because I wanted to activate a voice and data bundle so I can have just those costs every month. I spoke to an agent (If you get in contact with me I will give the name) who said she can only activate me on a data package for now and end of January I have to phone again to have a voice package activated. I don't know why she wasn't able to activate a data and voice package for me and why I shoul phone again. Anyway, I don't work at Cell C so I don;t know all the rules and everything, so I trust what the agent tells me.

So it's in Feb and now I am only activated on a data package. I can't add a voice bundle. Apparently only the person who activated my package, can edit it. I have been phoning Cell C and trying to figure out why I haven't been activated on a voice package. The recording of the "package being activated" is available in my profile on your side. I also have a reference no: ********** 5.

In that call, I said that I want a voice and data package. I don't know the reason why the lady said that I must phone back end of Jan, but now I am on a data package and it costs me a lot to make a phone call.

Either you should fix this and give me a voice and data package (2gb and 240mins) or just cancel my contract and make it a prepaid contract.

This is not my mistake as I told the lady I want voice AND data but then she only activated data package and said I must phone to add a voice bundle.

I have been speaking to a lot of agents and everyone just keeps transferring me to someone else.