Actual benefits of the contract are different from the benefits sales agent explained during a telephone conversation.

Still waiting for my cell c contract to be Cancelled.

Actual benefits of the contract are different from the benefits sales agent explained during a telephone conversation.

I requested a contract to be Cancelled on 22 March but still hasn't been Cancelled.

See email conversation with sales agent:

---------- Forwarded message --------- From: Jessica Govender ********** Date: Tue, 26 Mar 2019 at 2:47 PM Subject: RE: Cancellation To: Sateesh ****anti <****anti.satee****mail.com>

Hi, We have escalated it to the cancellation department and there is a wait period but I will keep you informed as soon as I know, Thank you JESSICA GOVENDER DIRECT SALES AGENT

********** 270

Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch

www.cellc.co.za

From: Sateesh ****anti [mailto:****anti.satee****mail.com] Sent: Tuesday, March 26, 2019 1:52 PM To: Jessica Govender Cc: Melissa Richard Subject: Re: Cancellation Hi Jessica, Can you please if my contact is cancelled? On Sat, 23 Mar 2019 at 6:52 PM, Sateesh ****anti <****anti.satee****mail.com> wrote: Hi Jessica, As I mentioned previously, I’m not in the country and I cant call the number you provided below. Please cancel my contract urgently and advise. Regards, Sateesh. On Fri, 22 Mar 2019 at 11:45 AM, Jessica Govender ********** wrote: Good Morning Mr ****anti, Trust you are well, Please be advised you are still within your 7 calendar day period which means you can call into customer care to cancel your package on 084 145, Thank you Kind regards, JESSICA GOVENDER DIRECT SALES AGENT

********** 270

Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch

www.cellc.co.za