Across the board bad service, process design

I have been a Cell C client for over 4 years and have been relatively happy with their services until recently.<br> <br> This was not one individual but multiple interactions with staff, in person and over the phone.<br> <br> My phone was ****** on 14/03/2015 and blocking the sim and black listing the phone was easy enough. But when it came to doing a sim swap it took me two weeks.<br> <br> After several calls to the call centre, where I was told that a sim swap was a simple phone call, I was met with excuse after excuse, like not being able to get through to the alternative number I supp**** them. No one was willing to contact me after hours on another number either. Nonsense like my account being in arrears (which was rectified long before the incident occurred). To incorrect advice from the stores about documents, top XDS servers being down, to call centre staff marking tasks as complete when it never was. A certified copy of my ID was not enough to do it in store and a case number and affidavit was required to eventually get it done.<br> <br> I wish I could go into more detail on this forum but the character limit prevents me from doing so.<br> <br> I will be taking my business elsewhere at the first opportunity.<br> <br>