1 reviews | Active since Jul 2026
ACELL C CONTRSCT QUERY UNRESOLVED
On have written a previous review about the ********* and unprofessional service i have received from cell C. Now they have handed me over and the issue has still not yet been resolved. I am not leaving this here even if I have to go high upbthe chain of command if it means I make myself heard. They called me with the last review I made and other was resolved. They continued to go into my bank account and make unauthorized debit orders, even have the audacity to make future dates known to my bank and yest no Debicheck has been accepted nor approved by me. They keep changing the amount so trying to stop this is pointless. I tire to let them understsnd that if they meet their promise to me I am will ing to meet them half way, now due to the lack or service and no response to date, I want all my RD fees that was deducted from me by my bank to be refunded or deducted from what they owe me. And then I want this contract canceled due to misrepresentation. They admitted they loaded the incorrect plan and they were going to fix this but nothing to date.
Furthermore the ear buds and smart watch then was promised has not been resolved. When I contacted Samsung they looked into the query and then adviaed that they cannot backdate my query because either went in and claimed for the ear buds, if I didn't do that then theybwere going to look into the query. I claimed this earbuds with the advise from a person from Cell C by the name Johnny, if he didn't do this I probably would have gotten the query with asamsung resolved . Due to this Cell C need to purchase the smart watch as an apology for promised made and not kept.
Thank you for bringing this to our attention.
Please accept our sincere apologies for the distress and inconvenience caused by this matter. We understand your concerns regarding the billing, contract, and promotional items promised. This is not the level of service we aim to provide.
Please note that we have referred the matter to our support team for urgent review and resolution. A consultant will investigate the concerns raised and provide feedback as soon as possible.
We appreciate your patience while the matter is being attended to.
Kind regards,
Cell C | GN
Best regards,
Thank you for bringing this to our attention.
Please accept our sincere apologies for the distress and inconvenience caused by this matter. We understand your concerns regarding the billing, contract, and promotional items promised. This is not the level of service we aim to provide.
Please note that we have referred the matter to our support team for urgent review and resolution. A consultant will investigate the concerns raised and provide feedback as soon as possible.
We appreciate your patience while the matter is being attended to.
Kind regards,
Cell C | GN
Best regards,
Please receive feedback on your query/request.
Kindly note that your concerns have been acknowledged and discussed.
It has been confirmed that both of your contracts have been cancelled due to non-payment. You raised concerns regarding bank charges, which you indicated were a result of a sales-related issue. You advised that you were initially quoted R849, with the understanding that the subscription would later be reduced to R769 for the two Samsung A36 devices. You further stated that you were expecting a follow-up in December to amend the subscription; however, this was not actioned, which impacted your ability to maintain payments and resulted in additional bank charges.
Your request for assistance with the bank charges has been escalated to the relevant team for review and consideration.
In addition, your concern regarding the Samsung promotional offer was addressed. Records indicate that you were informed on 26 February 2026 that the watch promotion had expired, and that the available promotion at the time was the Galaxy promotion, which offered earbuds, with claims processed via the Members App.
Your request for a payment arrangement has also been forwarded to the relevant department for assistance.
We appreciate your feedback and will provide further updates once received from the respective teams.
Kind regards,
Cell C | GM
Best regards,
Please receive feedback on your query/request.
Kindly note that your concerns have been acknowledged and discussed.
It has been confirmed that both of your contracts have been cancelled due to non-payment. You raised concerns regarding bank charges, which you indicated were a result of a sales-related issue. You advised that you were initially quoted R849, with the understanding that the subscription would later be reduced to R769 for the two Samsung A36 devices. You further stated that you were expecting a follow-up in December to amend the subscription; however, this was not actioned, which impacted your ability to maintain payments and resulted in additional bank charges.
Your request for assistance with the bank charges has been escalated to the relevant team for review and consideration.
In addition, your concern regarding the Samsung promotional offer was addressed. Records indicate that you were informed on 26 February 2026 that the watch promotion had expired, and that the available promotion at the time was the Galaxy promotion, which offered earbuds, with claims processed via the Members App.
Your request for a payment arrangement has also been forwarded to the relevant department for assistance.
We appreciate your feedback and will provide further updates once received from the respective teams.
Kind regards,
Cell C | GM
Best regards,