BN
Bongekile N
1 reviews | Active since Mar 2009
13 Oct 2025, 14:49
Accused of unkown payment by Cell C's debt collectors MBD!
Cell C have sent debt collectors to harass me for an amount of R277 which I do not owe to them. I made the last my on my Cell C contract on 01/10/2025 of R215. I then received a statement on 03/10/2025 confirming a NIL outstanding balance. They however have still proceeded to send MBD to collect the balance. This MBD company has gone as far as to demand payment for the account from my father. What level of incompetence and horrible customer service is this Cell C?
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
13 Oct 2025, 15:00Dear Bongekile,
Thank you for taking the time to share your experience with us.
We sincerely apologize for the inconvenience and distress caused by this matter. We understand how concerning it must have been to receive collection requests for an amount you do not owe, especially after having cleared your contract and receiving confirmation of a NIL outstanding balance.
Please rest assured that we take matters like this very seriously. We have escalated your concerns to our Support Team for urgent investigation. They will review your account in detail and ensure that any incorrect actions are rectified. We are also addressing the inappropriate contact made with your family member, as this is not in line with our service standards.
We are committed to resolving this matter promptly and will ensure that you receive feedback and a suitable resolution as soon as possible.
Thank you for your patience while we work to resolve this matter.
Regards,
Cell C | MMa
Thank you for taking the time to share your experience with us.
We sincerely apologize for the inconvenience and distress caused by this matter. We understand how concerning it must have been to receive collection requests for an amount you do not owe, especially after having cleared your contract and receiving confirmation of a NIL outstanding balance.
Please rest assured that we take matters like this very seriously. We have escalated your concerns to our Support Team for urgent investigation. They will review your account in detail and ensure that any incorrect actions are rectified. We are also addressing the inappropriate contact made with your family member, as this is not in line with our service standards.
We are committed to resolving this matter promptly and will ensure that you receive feedback and a suitable resolution as soon as possible.
Thank you for your patience while we work to resolve this matter.
Regards,
Cell C | MMa
Cell C's reply13 Oct 2025, 15:00
Official
Dear Bongekile,
Thank you for taking the time to share your experience with us.
We sincerely apologize for the inconvenience and distress caused by this matter. We understand how concerning it must have been to receive collection requests for an amount you do not owe, especially after having cleared your contract and receiving confirmation of a NIL outstanding balance.
Please rest assured that we take matters like this very seriously. We have escalated your concerns to our Support Team for urgent investigation. They will review your account in detail and ensure that any incorrect actions are rectified. We are also addressing the inappropriate contact made with your family member, as this is not in line with our service standards.
We are committed to resolving this matter promptly and will ensure that you receive feedback and a suitable resolution as soon as possible.
Thank you for your patience while we work to resolve this matter.
Regards,
Cell C | MMa
Thank you for taking the time to share your experience with us.
We sincerely apologize for the inconvenience and distress caused by this matter. We understand how concerning it must have been to receive collection requests for an amount you do not owe, especially after having cleared your contract and receiving confirmation of a NIL outstanding balance.
Please rest assured that we take matters like this very seriously. We have escalated your concerns to our Support Team for urgent investigation. They will review your account in detail and ensure that any incorrect actions are rectified. We are also addressing the inappropriate contact made with your family member, as this is not in line with our service standards.
We are committed to resolving this matter promptly and will ensure that you receive feedback and a suitable resolution as soon as possible.
Thank you for your patience while we work to resolve this matter.
Regards,
Cell C | MMa
BN
Bongekile N's updateReviewer Update
16 Oct 2025, 10:17Good day,
Thank you for your assistance with the matter, and for the paid up letter and ITC update. I appreciate the way this was promptly and efficiently handled. I am still awaiting feedback as to why MBD decided to directly contact my father.
Regards,
B.Ngubeni
Thank you for your assistance with the matter, and for the paid up letter and ITC update. I appreciate the way this was promptly and efficiently handled. I am still awaiting feedback as to why MBD decided to directly contact my father.
Regards,
B.Ngubeni
BN
Bongekile N's update16 Oct 2025, 10:17
Reviewer Update
Good day,
Thank you for your assistance with the matter, and for the paid up letter and ITC update. I appreciate the way this was promptly and efficiently handled. I am still awaiting feedback as to why MBD decided to directly contact my father.
Regards,
B.Ngubeni
Thank you for your assistance with the matter, and for the paid up letter and ITC update. I appreciate the way this was promptly and efficiently handled. I am still awaiting feedback as to why MBD decided to directly contact my father.
Regards,
B.Ngubeni