Accounts department do not know what they are doing!!

<p>I joined Cell C due to the low data usage cost advertised on the Pinnacle 1 package (Being R0.15/mb).</p> <p>Month after month I am billed anywhere between R0.80 to R0.99 per mb.</p> <p> </p> <p>Logging a query on your website takes more than 2 weeks to get a response and calling your call centre is of no use. The call centre staff are friendly but are not able to assist at all. Yet my debit order goes off like clock work every month.</p> <p> </p> <p>I have actually managed to get a credit from yourselves previously, ONCE! yet I still have to take the issue up with Cell C month after month. My latest invoice shows R800 (billed at the incorrect rate) for data yet totalling the individiual items shows this to be rounded up as well!</p> <p> </p> <p>Your customer service is quite pathetic and none existant and I will be returning to my previous service provider on expiry of contract.</p>