PJ
Pearl J
1 reviews | Active since May 2017
04 Oct 2021, 07:52
Account wrongfully debited.
I contacted Cell C to cancel 2 of my contracts as they have expired. I was badly assisted by their contract cancellation department and wrote a review to them. A gentleman by the name of Mr Moses Mofekeng contacted me and reassured me that both contracts are cancelled and no amount will be debited on my account at the end of September. 30th Saeptember Cell C deducted R656.98 on my account, can someone explain this transaction and process a refund.
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Replies (6)0
Replies (6)PJ
Pearl J's updateReviewer Update
04 Oct 2021, 09:03I need an invoce emailed to me with a breakdown of what is debited. thank you.
PJ
Pearl J's update04 Oct 2021, 09:03
Reviewer Update
I need an invoce emailed to me with a breakdown of what is debited. thank you.
PJ
Pearl J's updateReviewer Update
04 Oct 2021, 11:16***
PJ
Pearl J's update04 Oct 2021, 11:16
Reviewer Update
***
Cell C's replyOfficial
04 Oct 2021, 15:31Our team will be in touch to provide assistance.
^MP
^MP
Cell C's reply04 Oct 2021, 15:31
Official
Our team will be in touch to provide assistance.
^MP
^MP
PJ
Pearl J's updateReviewer Update
05 Oct 2021, 11:06good day, I am still waiting on your team's response. How long does it take for the report to be sent to me.
PJ
Pearl J's update05 Oct 2021, 11:06
Reviewer Update
good day, I am still waiting on your team's response. How long does it take for the report to be sent to me.
Cell C's replyOfficial
05 Oct 2021, 12:32Hi Pearl
Our team will make contact with you to assist.
^MP
Our team will make contact with you to assist.
^MP
Cell C's reply05 Oct 2021, 12:32
Official
Hi Pearl
Our team will make contact with you to assist.
^MP
Our team will make contact with you to assist.
^MP
PJ
Pearl J's updateReviewer Update
11 Oct 2021, 14:31hi Cell C, what is it that I need to do in order to recive a breakdown of the September statement. you've been promising that someone from your team will be contacting. I only need to see statement of my account which I think it is fair to share it with a customer. what are you hiding?
PJ
Pearl J's update11 Oct 2021, 14:31
Reviewer Update
hi Cell C, what is it that I need to do in order to recive a breakdown of the September statement. you've been promising that someone from your team will be contacting. I only need to see statement of my account which I think it is fair to share it with a customer. what are you hiding?