NM
Nico M

1 reviews | Active since Sept 2010

14 May 2018, 12:05

Account was opned frudently by Cell C staff.

Cell C tried to debit my account, I was shocked since I don’t have a contract with Cell C, I then went to Cell C Brach in Jabulani Mall to investigate to my surprise I found out that a cellphone contract was **********ly open using my details in North West Branch, cell C breach all security protocols they did not even to a affordability check because I would I have got a SMS from Transunion advise me that an inquiry was done on my credit profiles and I have flagged my ID number with SAFPS. Which means Cell C should have call me first to verify if I was opening a contract. The service from Cell C is disgusting.

0
Replies (1)
Cell C
Cell C's reply14 May 2018, 12:49
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN