ACCOUNT UNFAIRLY WITH LEGAL DPT - ***

<p>In 2015 a payment was not collected for September if I'm not mistaken. </p> <p> </p> <p>In December, I noticed 2 debit orders loaded for cell c. Thinking this was in error, I cancelled one (which was apparently the September amount).</p> <p> </p> <p>In March, I got an sms notifying me that I had been handed over to legal. I called Cell C on the 2nd of March 2016 to find out what this was about.</p> <p>The lady I spoke to was very rude to me and condescending. She blatantly told me I did not pay so I got handed over. I had to raise my voice to get her attention to listen to me and help me understand why Cell C feels I owe money. I explained that I don't receive statements (post or mail). Worth mentioning is that I had previously contacted Cell C and went in store in greenstone to change my address and that I'm Ms and NOT Mr. A few attempts later, it was eventually updated this but as you can see, the name is still Mr....I gave up...</p> <p>Eventually, whilst I was on the line with cell c, I went through my bank statements and the lady emailed me the relevant cell c statements and indeed I was owing for one of the months. I asked for the banking details and paid the amount immediately. Since, payments to cell c have been done manually every month.</p> <p> </p> <p>Today I went in store to get an upgrade and was told I missed payments and my account is with the legal department. I was so angry I was shaking. This is neither right nor fair. The assistant at the Fourways shop basically told me there is little they can do because legal is closed. He then advised that I call customer care. His blasé attitude towards me reminded me of every encounter I have had with cell c since this contract. From trying to get the the open line limited, to changing the address, to payments and now this.</p> <p>All things considered, it is probably a blessing in disguise that i didnt upgrade and further renew this contract . I do afterall have other contracts with MTN who value my contribution to their business. </p> <p> </p> <p>For now, Cell C pls rectify my account. Please send me formal correspondence of this including proof that my credit record is either not affected by this or is rectified. My email address is ********** <p> </p> <p>Thanks</p>