Account Suspended but I'm still making monthly installments. I'm even paying higher than my required R289 P. M

Dear Cell C

My account has been suspended on the grounds that I have missed only 2 months of payments on March and April 2020. My contract t is R289. Now my outstanding is R1 217,42 due to *********** employees not communicating to me that I need to cancel debit order fees when Ive already told them that my Father will pay in cash to settle those outstanding months. There communication was so bad that now I have accepted all penalties and interests incurred even though the consultant was to inform Cell C that I am settling an outstanding and not just paying R300 into the account instead of the R289 installment. On 18 January 2021 I made a pmt arrangement with Bongani Zwane to pay R400 monthly and R417, 42 in April as my account is suspended. We agreed that in April 2021 my account will be reviewed and I will go back to paying R289 in May 2021 and my account will no longer be suspended and I will receive my benefits as normal. Now I am looking at my statement and that's not what's happening. The statements are continuing as though I'm just sending R400 into the account and not settling. At this rate I will be settling this account and not receiving any more benefits until my account is to be closed in September 2021. This entire contract has never been consistent all because of missing March 2020 and April 2020 payments. I haven't even enjoyed these benefits enough to understanding why I am still trying to settle this account. I just want to be done with CellC. Please do the things you promise over the phone. I'm tired of seeing a difference between what we agree on verbally and what's on the statement. Will my account be suspended forever? Even if you unsuspemd the account and reduce the benefits. I have been paying on a monthly basis ever since May 2020 and now I will not receive any benefit at all. This cell C number *** hasn't even been used by any one I know. That's how the Cell C number has been useless to me. Im almost out my contract is to end in September 2021. I just want consistency until I'm out hle. Please address this settlement issue. What was discussed is not what's reflected in my statement and my account is still suspended even though the statement is running as normal and you are still receiving monthly installments from me. Please explain what exactly is going on here. I'm almost out.

I look forward to your swift assistance. LM