1 reviews | Active since Aug 2009
Account suspeded as Cell C cannot allocate valid payment
Cell C has suspended my account as they cannot allocate a payment I made back in December.
On 02-Dec-3023, I logged into the Cell C's customer portal and paid my account using the “Pay Account” option. I was directed to Cell C’s PayFast payment gateway and I used a Credit Card to make the payment.
However, Cell C has failed to allocate the payment to my account. I have been dealing with the collections department for over a month now and they still claim they cannot allocate the payment. They claim I must have used the wrong reference number.
When doing an online payment in the customer portal, THERE IS NO OPTION TO PROIVIDE A REFERENCE. The reference is added automatically by the Cell C system, NOT BY ME!!
I have also been in contact with PayFast and they have confirmed that the payment was successful and the correct reference was used. I have given all this information to the collection's department, but they are too lazy to pick up the phone and contact PayFast directly. If they did this they would easily be able to confirm and allocate the payment.
The sheer incompetence of the Cell C collections department is staggering. I have been a loyal Cell C customer for many years, but I'm sad to say that after this ordeal I will not be renewing my contract.
When doing payments using the Cell C portal and the PayFast gateway, they do not send you a proof of payment email as there is no place to enter your email address when making the payment.
If you contact PayFast they can provide you with the proof. They will not give this to me as I am not the merchant. I have sent my credit card statement to you showing the payment, but your collections department will not accept this.
When doing payments using the Cell C portal and the PayFast gateway, they do not send you a proof of payment email as there is no place to enter your email address when making the payment.
If you contact PayFast they can provide you with the proof. They will not give this to me as I am not the merchant. I have sent my credit card statement to you showing the payment, but your collections department will not accept this.
Cell C | NH
Cell C | NH
You cannot get a proof of payment document for a Credit Card transaction. An no, I did not receive a link to an E-Invoice. The Cell C online payment facility does not allow you to enter an email address to receive such things. Again, a simple phone call to PayFast will confirm that the payment was successful.
You cannot get a proof of payment document for a Credit Card transaction. An no, I did not receive a link to an E-Invoice. The Cell C online payment facility does not allow you to enter an email address to receive such things. Again, a simple phone call to PayFast will confirm that the payment was successful.