ACCOUNT SUPPOSE TO BE CLOSED!!!!!!!!!!! YOU MESSED UP MY CREDIT SCORE???

PLEASE TELL ME WHY THE HELL MY ACCOUNT IS NOT CLOSED??????? I AM IN THE PROCESS OF PURCHASING A HOUSE AND GUESS WHAT??? I CANNOT QUALIFY BECAUSE YOU DID NOT CANCEL MY CONTRACT, AND APPARENTLY I OWE YOU MORE THAN R5000????? I PAID YOU THE FULL BALANCE OF MORE THAN R1900 16TH AUGUST 2018, I SENT YOU THE PROOF OF PAYMENT AND I STILL HAVE THE PROOF OF PAYMENT TO PROVE THIS, YOU MESSED UP MY CREDIT SCORE????????? YOU BETTER MAKE SURE THIS IS REMOVED, I WANT A PAID UP LETTER AND I WANT IT TO BE REMOVED FROM THE CREDIT BUREAU IMMEDIATELY. YOU GUYS ARE PATHETIC. MY ID NUMBER ***. I WANT YOU TO CALL ME ON ***.