GM
Gladstone M
1 reviews | Active since Aug 2014
04 Aug 2020, 12:19
Account settled but no paid in full letter
After battling to get a settlement figure from Cell C, I thought it was the end of my troubles but now I am unable to get a paid in full letter from them and they promised me it will take 24 - 48 working hours it's now going for 2 weeks.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
04 Aug 2020, 13:03Good day Gladstone
Our team will look into your request.
We will communicate the feedback as soon as it is made available to us.
^YM
Our team will look into your request.
We will communicate the feedback as soon as it is made available to us.
^YM
Cell C's reply04 Aug 2020, 13:03
Official
Good day Gladstone
Our team will look into your request.
We will communicate the feedback as soon as it is made available to us.
^YM
Our team will look into your request.
We will communicate the feedback as soon as it is made available to us.
^YM
GM
Gladstone M's updateReviewer Update
11 Aug 2020, 03:46Thank you I've received my paid in full letter, you may close my complaint
GM
Gladstone M's update11 Aug 2020, 03:46
Reviewer Update
Thank you I've received my paid in full letter, you may close my complaint
GM
Gladstone M's updateReviewer Update
31 Aug 2020, 08:39Good day YM
Cell C has debited my account despite the fact that the account is settled and I am unable to reverse it from FNB because it is more than R200.
Kind regards
Gladstone
Cell C has debited my account despite the fact that the account is settled and I am unable to reverse it from FNB because it is more than R200.
Kind regards
Gladstone
GM
Gladstone M's update31 Aug 2020, 08:39
Reviewer Update
Good day YM
Cell C has debited my account despite the fact that the account is settled and I am unable to reverse it from FNB because it is more than R200.
Kind regards
Gladstone
Cell C has debited my account despite the fact that the account is settled and I am unable to reverse it from FNB because it is more than R200.
Kind regards
Gladstone
Cell C's replyOfficial
31 Aug 2020, 08:53Hi Gladstone
Please email us your bank statement reflecting the charge and we will assist you.
^MM
Please email us your bank statement reflecting the charge and we will assist you.
^MM
Cell C's reply31 Aug 2020, 08:53
Official
Hi Gladstone
Please email us your bank statement reflecting the charge and we will assist you.
^MM
Please email us your bank statement reflecting the charge and we will assist you.
^MM
GM
Gladstone M's updateReviewer Update
01 Sept 2020, 14:20Good day MM
Thank you for your email.
This really shows that something is wrong with Cell C as you were supposed to see the funds reflect in your bank account as you took a debit from my account while my account is settled. I am unable to go the bank because of the long queues as it is month end. So refund the same you took from my bank account and stop going around in circles.
Kind regards
Gladstone
Thank you for your email.
This really shows that something is wrong with Cell C as you were supposed to see the funds reflect in your bank account as you took a debit from my account while my account is settled. I am unable to go the bank because of the long queues as it is month end. So refund the same you took from my bank account and stop going around in circles.
Kind regards
Gladstone
GM
Gladstone M's update01 Sept 2020, 14:20
Reviewer Update
Good day MM
Thank you for your email.
This really shows that something is wrong with Cell C as you were supposed to see the funds reflect in your bank account as you took a debit from my account while my account is settled. I am unable to go the bank because of the long queues as it is month end. So refund the same you took from my bank account and stop going around in circles.
Kind regards
Gladstone
Thank you for your email.
This really shows that something is wrong with Cell C as you were supposed to see the funds reflect in your bank account as you took a debit from my account while my account is settled. I am unable to go the bank because of the long queues as it is month end. So refund the same you took from my bank account and stop going around in circles.
Kind regards
Gladstone
GM
Gladstone M's updateReviewer Update
16 Sept 2020, 13:10Good day
Cell C has blocked my line, my account is paid in full. I still have airtime and data on that sim. This is completely unacceptable.
Kind regards
Gladstone
Cell C has blocked my line, my account is paid in full. I still have airtime and data on that sim. This is completely unacceptable.
Kind regards
Gladstone
GM
Gladstone M's update16 Sept 2020, 13:10
Reviewer Update
Good day
Cell C has blocked my line, my account is paid in full. I still have airtime and data on that sim. This is completely unacceptable.
Kind regards
Gladstone
Cell C has blocked my line, my account is paid in full. I still have airtime and data on that sim. This is completely unacceptable.
Kind regards
Gladstone